Return & Exchange Policy

At Hotel Guest Supplys, we are committed to quality. We hope you are delighted with every purchase. However, if you need to return an item, we are here to make the process fair and transparent.

1. Timeline & Eligibility

You may return or exchange most items within 30 days of delivery. To qualify for a return:

• Condition: Items must be unused, unwashed, and in original condition.
• Packaging: Products must be returned in original packaging with all tags and accessories attached.
• Proof: A valid order number or proof of purchase is required.

Note: Final sale items, clearance products, customized goods, and hygiene-sensitive items are not eligible for return.

2. How to Initiate a Return

Please do not send items back without prior approval. Follow these steps:

1. Contact Us: Email contact@hotelguestsupplys.com or WhatsApp us at 9019685313.
2. Details: Provide your order number, the reason for the return, and photos (if the item is damaged).
3. Authorization: We will review your request and issue a Return Authorization (RA) Number along with shipping instructions.

3. Shipping Costs

• Defective/Incorrect Items: We cover the shipping. We will provide a pre-paid label or reimburse the cost.
• Standard Returns (Change of Mind): The customer is responsible for return shipping charges.

4. Refunds & Exchanges

• Refunds: Once we inspect the returned item, we will process your refund to the original payment method within 7–10 business days. Original shipping charges are non-refundable.
• Exchanges: Replacement items are shipped after the returned product is inspected. Any price difference will be refunded or charged accordingly.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will prioritize your case to provide a replacement or full refund immediately.