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Shipping Policy

​At Hotel Guest Supplys, we are committed to delivering your hotel amenities and guest essentials safely and efficiently. We have partnered with trusted logistics providers to ensuring your orders reach you on time, whether you are located within Karnataka or across India.

Shipping Rates & Costs

​Our shipping charges are calculated based on the destination and the weight of your consignment. We strive to keep these costs transparent and competitive.

​Domestic Shipping Charges (per kg)

Within Karnataka

  • Parcels: ₹40 per kg (General) / ₹20 per kg (Local)
  • B2B Bulk weight: ₹3-6 per kg

​South India (Other States)

  • Parcels: ₹40 per kg.
  • ​B2B Bulk Weight₹3-6 per kg

​North India

  • Parcels: ₹69 per kg.
  • ​B2B Bulk weight: ₹3-6 per kg

International Courier Price Details

Colombo

₹190 for each additional 500 gram
₹350 for 500 grams
  • Premium international delivery service
  • Suitable for bulk hotel orders

Dubai

₹100 for each additional 500 gram
₹290 for 500 grams
  • Express international shipping available
  • Secure packaging for safe delivery

Kathmandu

₹100 for each additional 500 gram
₹210 for 500 grams
  • Cost-effective shipping option
  • Ideal for small & medium consignments

Singapore

₹100 for each additional 500 gram
₹390 for 500 grams
  • Trusted logistics partners
  • Timely dispatch and tracking support

Note: For international shipments to destinations like Dubai, Singapore, or Colombo, specific rates apply based on weight slabs starting from 500g.

Delivery Timelines & Terms

​We aim to process and dispatch all orders promptly. Delivery times may vary based on your location and the service type selected (General Parcel or Courier).

​Please note that standard delivery is typically made to the logistics provider’s local godown/warehouse. Door delivery services are available for an extra charge and are attempted only once. If you are unable to receive the package during the attempt, you may need to collect it from the local hub.

​To ensure transparency regarding our logistics partner’s operations, you can review the complete VRL Logistics terms and conditions along prices to understand the specific liabilities, claims windows, and detailed cost breakdowns for different regions.

South States
2-3 business days
North States
3-5 business days
Eastern States
5-7 business days
International shipping
Timelines vary by country. Please contact us.

Note: Shipping Costs Fees depend on weight and location. You will receive the exact shipping cost via Email or WhatsApp.

🚚 Up to 99 kgs:
Door delivery available directly to your location

📦 Above 100 kgs (Bulk Orders):
Delivery to nearest courier company godown
Pickup required from the logistics hub

Our Trusted Logistics Partners

We partner with leading courier services to ensure safe and timely delivery.

PROCESSING TIME

  • Orders processed within 1–2 business days
  • Shipping confirmation via email

Payment

  • Payment options are automatically applying for bulk orders & retail orders.
  • To pay: pay at the time the courier you receives.
  • Prepaid: All retail orders should be prepaid courier charges at the time of order.

Tracking & Issues: Tracking numbers are provided via email/whatsapp. If your order arrives damaged or is lost, please take photos of the package and contact us immediately so we can assist you.

Important Shipping Guidelines

​Storage Fees
Consignments not picked up within 7 days of arrival at the destination godown may incur storage charges (approx. ₹30 per quintal/day).
Claims
In the rare event of a discrepancy, complaints regarding delivery or damage must be raised within 7 days of delivery or 30 days from the booking date, whichever is earlier.
Liability
All goods are shipped on a “said to contain” basis. We recommend checking your order immediately upon receipt.

Note: ​For any questions regarding your shipment status or to request a quote for bulk FTL (Full Truck Load) shipments, please contact our support team.

Need Help With Your Shipment?

Our team is here to assist you with orders, tracking, and bulk inquiries.