Everything you need to know about the products and billing.
Creating a Hotel Guest Supplys account is quick and secure. Simply visit My account – Hotel Amenities Supplier enter your email and GST number(optional), and complete your business registration details. You will get password on your email. Your account will be activated immediately, and you can start ordering right away.
You’ll need to provide your email and we strongly recommend including your GSTIN for tax benefits. Accurate information ensures smooth transactions and deliveries.
Yes, creating an account is required as Hotel Guest Supplys is a platform designed for hospitality businesses. This helps us maintain service quality and provide personalized support.
- Simple order placement and management
- GSTIN integration for input tax credit
- Dedicated B2B support
- Order history and tracking
- Shipment monitoring
- Invoice access and download
- Payment records and ledger statements
- Address and contact management
- Team access control
Orders may be declined if they are:
- From non-hospitality businesses
- For resale purposes
- Outside our service area
- Exceeding operational capacity limits
The minimum order value on our website is ₹2500. This ensures efficient processing and delivery of bulk hotel supplies while maintaining product quality and logistics efficiency.
Browse our product catalog, add items to your cart, and proceed to checkout. Fill in your billing, shipping and payment details to checkout. Upon checkout you will receive an order confirmation.
We accept:
- Cards: Visa, MasterCard, RuPay, Diners Club (no Maestro cards)
- UPI/QR: GooglePay, PhonePe, BHIM, and more
- Net Banking: All Indian banks
- Cash on Delivery (COD): Available in select areas
- Pay Later (Credit): For eligible accounts (payment due by 5th of next month)
Note: We do not support Non-3D Secure cards for security reasons.
We do not accept COD orders.
You can track your order through:
- Your account dashboard under “Orders” and “Shipments”
- The tracking page on our website
- SMS, email, and WhatsApp notifications with tracking details
If you are unable to track your order, please contact our customer support team, we will help you to track your order.
Yes, you can modify your order by contacting our customer support team within 24 hours of placement. We will help you to modify your order.
Yes, you can cancel your order if the order has not been shipped yet, by contacting our customer support. We’ll process a full refund to your original payment method.
Refunds are processed as follows:
We process all our refunds via NEFT. One of our team members will contact you to get your bank details and process the refund. Once we have your bank details, we will process the refund within 24 hours.
Delivery times vary by region:
- Southern States: 2-3 business days
- Northern States: 3-5 business days
- Eastern States: 5-7 business days
- International shipping: Timelines vary by country.
Note: Orders are processed Monday through Saturday (no dispatches or deliveries on Sundays).
You can check pincode serviceability on the cart page or by entering your pincode on product pages. We strive to deliver to as many locations as possible across India as well as in world.
Free shipping is available for orders above ₹5,000. Shipping costs for smaller orders are calculated based on destination, weight, and size.
If your pincode is not serviceable, we’ll contact you to check for alternative courier options in your region.
- You may provide an alternate delivery address within our service area.
- If that’s not possible, you can request a cancellation and receive a full refund.
We work with multiple courier partners to cover as many locations across India as possible.
All products are shipped from our warehouse using trusted courier partners including Delhivery, BlueDart, Amazon Shipping, VRL Logistics, etc. We use surface transport for cost-effectiveness and better handling of bulk items.
If your package arrives damaged or with missing items, please:
- Accept the delivery and note the issue on the delivery acknowledgement.
- Take clear photographs of the damage/missing items at the time of delivery.
- Report the issue to our customer support within 48 hours of receipt.
Once reported, we’ll arrange a reverse pickup and send you a replacement as quickly as possible.
⚠️ Claims made after 48 hours cannot be accepted.
Contact our customer support team immediately. We’ll investigate and either arrange redelivery or process a refund if the order cannot be fulfilled.
If you miss your delivery, please contact our customer support team immediately. We’ll investigate and either arrange redelivery or process a refund if the order cannot be fulfilled.
Yes, orders may be shipped in multiple packages based on product availability. Each shipment will have its own tracking number, and you’ll be notified separately about each dispatch. No additional shipping charges apply.
For B2B orders, the shipping partner may require a signature and company seal on the delivery acknowledgment. Proof of identity may also be requested.
To claim GST input credit, please add your GSTIN during registration or at checkout.
We strongly recommend providing your GSTIN during registration to enable you to claim GST input credit on eligible purchases, offering significant tax benefits for your business.
We accept returns within 15 days of delivery for products that are:
- Completely unopened and unused
- In original packaging with all tags and labels intact
- Free from damage, marks, or alterations
Non-returnable items include:
- Special order products
- Products with broken seals or damaged packaging
- Items marked as non-returnable
- Bulk orders with custom pricing agreements
- Opened or used products
Contact our customer support team through:
- Phone:+91-9019685313
- Email: contact@hotelguestsupplys.com
Provide your order number, reason for return, and choice between refund or exchange.
Returns are processed as follows:
- Request review: Within 1 business day
- Pickup arrangement: Within 24 hours
- Refund processing: 24 hours after approval
For defective or wrong items:
- Report within 24-48 hours of delivery
- Provide clear photos showing the issue
- Receive immediate replacement or refund
- Replacement delivered within 7 days
Shipping fee refunds depend on the return type:
- Full order returns: Full refund including shipping
- Partial returns: Original shipping non-refundable, return shipping covered by Zarnik
- Defective items: All shipping charges refunded
Access your account dashboard, select your company, and click on the “Orders” tile to view your complete order history with details like order numbers, dates, status, and amounts.
Go to your account dashboard, select your company, and click on the “Shipments” tile to view all active and past shipments with real-time tracking information.
From your account dashboard, select your company and click on the “Invoices” tile to review all invoices with posting dates, item counts, and total amounts. You can view or download individual invoices.
Access the “Payments” tile in your account dashboard to view your complete payment history, including payment methods, amounts, dates, and transaction status.
If you’re having trouble logging in, ensure you’re using the correct email. Contact our support team if issues persist.
Yes, we offer international shipping to select countries. Delivery timelines and shipping charges may vary depending on the destination and order weight. For international orders, we recommend contacting our support team to get accurate pricing and delivery details.
Contact our international sales team through:
- Support ticket submission
- Direct contact page communication
- Email with your requirements
Our team will assist with product selection, USD pricing, shipping options, and payment arrangements.
We offer:
- Express shipping for urgent orders
- LCL (Less than Container Load) for medium-volume shipments
- FCL (Full Container Load) for large bulk orders
- Weekdays: 9:00 AM – 6:00 PM IST
- Saturday: 9:00 AM – 6:00 PM IST
- Sunday: Closed
- Timezone: IST (UTC+5:30)
- Phone: +91-9019685313
- Email: contact@hotelguestsupplys.com
- WhatsApp: +91-9019685313
- Response Time: Within 4 business hours
Contact our customer support team immediately. We’re committed to resolving concerns promptly and professionally. For quality-related issues, you’ll receive priority support.
Once you place your first order with us, we will be onboarding you to a WhatsApp group. You can ask any questions related to your order or any other queries.
Hotel Guest Supplys maintains strict ethical business practices and does not offer, engage in, or entertain any form of kickbacks. We’re committed to maintaining a fair and competitive marketplace.
We offer referral incentives to external organizations (not internal staff) who introduce new hospitality businesses to Hotel Guest Supplys. These are transparent appreciation programs that don’t influence purchase decisions.
Yes, we offer a “Pay Later” option for eligible accounts. The full amount is due by the 5th of the subsequent month with no added interest. Contact our support team to activate your credit facility.
We supply premium hotel essentials, amenities, and housekeeping products to hotels, resorts, villas and boutique stays across India. Quality-checked, GST-ready and delivered on time.
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Our Collection
Contact Us
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S.No.190, Sri Ragavendra Layout, Chikkabanavara,
Bangalore- 560090 - 90196 85313, 89785 90924
- contact@hotelguestsupplys.com
©2026 Hotel Guest Supply. All Rights Reserved.